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Reviews and reputation

Your star rating is the storefront. We keep it earning.

Before a shopper calls, they check your rating and read the two most recent reviews, and for a used lot that four-second glance decides the deal. Most stores lose it by accident: happy customers never think to review, so a few bad days become the whole profile. We build the habit that fixes it, a review ask at every delivery and a written response to every review, and tie it to the same local profile your ads point at.

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Real
Reviews earned, never bought
Answered
Every review, good and bad
Local pack
The signals maps ranking reads

What's included

  • A review ask built into every delivery, by text with a direct link
  • Every review answered, the hard ones written for the next reader
  • Monitoring across Google, Facebook, and the sites shoppers check
  • A monthly read on rating, volume, recency, and what reviews keep naming

Questions, answered

Do you write or buy reviews?
No. Faking reviews breaks the platforms' rules and the FTC's, and shoppers can smell it, so a profile that gets caught can have reviews stripped. We build the system that earns real ones from the customers you already make happy, and we respond to all of them. This is not legal advice, but the honest version is also the one that lasts.
How is this different from a reputation app?
The apps send the ask and stop. We also write the responses, especially to the hard reviews that the next shopper reads most closely, and we keep it pointed at the same local profile your advertising drives to, so reputation and media pull in one direction.
How fast does the rating move?
It compounds rather than jumps. A steady trickle of real reviews and answered complaints lifts the average on weight that cannot be taken back, over months not days, and the volume and recency start helping your map ranking well before the average catches up.

More ways we help

Omni-channel strategyOne plan, built from your inventory and your trade area.Paid socialWhere your buyers already scroll, with creative that stops the thumb.Paid searchOwn the moment they type your model and 'near me'.Streaming & CTVLocal prime time is streaming now. Be there in broadcast quality.YouTube & videoPre-roll built to survive the skip button.In-house ad creativeA new spot on air every month, so your market never sees a stale ad.

Related reading

  • Reviews and reputation for a used car lot
  • Dealership ad budget calculator

Ready to put reviews and reputation to work?

Tell us about your store and market. We will come back with a custom strategy built to sell more cars.

Get a custom strategy